![]() ![]() If you think your complaint has not been resolved through our 2 step formal complaints procedure, you can ask us to refer your complaint to an Independent Complaints Assessor (ICA). If this happens, your complaint or enquiry will be dealt with or answered by the relevant department. Please do not contact them with general enquiries, or if you have not made a formal complaint yet. You can also contact our Chief Executive’s office. To make your complaint, contact our complaints team or write to: ![]() If you have not tried to resolve the issue before writing to our complaints team, we’ll get the relevant department to reply to you. If you’ve tried to resolve matters with the department you’ve been dealing with and you are not happy with the outcome, write to our complaints team telling them your concerns. If you’ve spoken to the department but your issue has not been resolved, follow the process below to make a formal complaint. any reference number we’ve provided on previous correspondence.your vehicle registration number, including the make and model of the vehicle (for complaints about vehicle licensing, registration or enforcement).your driver number (for complaints about your driving licence).To deal with your concerns you’ll need to tell us: You must first contact the department that you’ve been dealing with (this is the quickest way to resolve your issue). If you’re unhappy with the service we’ve provided ![]()
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